Please be specific as possible when reporting your issue.

My KYC keeps on being rejected, what should I do?

1.    Make sure you filled up all the necessary fields correctly.
2.    Be sure that your uploaded identification is a clear copy and match the identification type you chose.
3.    Also consider that your selfie and identification will be compared, so it is advised to upload the latest identification and your selfie covers all the parts of your face.
4.    If the problem persists, kindly contact our support @

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  • 30-May-2019